Handling Difficult Situations

CITB have introduced a new initiative called the Employer Network simplifying the way levy paying employers can access funding for training support. Training can be undertaken in anything that supports construction employees and can be online or in person. The scheme has reduced time consuming applications and can result in significant savings for the employer, with 70% of course fees being paid directly by CITB. Get in touch below for more information about these discounts and how your team can benefit from them!

Course:

The purpose of this standard is to enable the delegate to develop knowledge and understanding of handling difficult situations regarding performance, discipline, conflict, stress and diversity as required by a practising or potential site supervisor. 

At the end of the course the delegate will be able to:

Explain how to use assessment and active listening and feedback to manage the performance of team members on site.

  • Explain the practices of performance management and the role of the supervisor in performance management.

  • Describe the value of formal and informal assessment of poor performance on site

  • Describe at least two ways to ensure fair and objective formal assessment

  • Explain active listening and feedback and the importance of this in improving performance

  • Explain how to give effective feedback on performance

Explain how to manage poor performance and discipline of team members on site

  • Explain why it is important to correctly identify the root cause of poor performance if it is to be managed appropriately

  • Explain the difference between disciplinary procedures for dealing with poor performance.

  • Identify the organisation’s employment policies and procedures that support the supervisor in dealing with disciplinary issues

  • Describe at which point in the organisational procedures the supervisor should seek assistance from their line manager or human resources when dealing with the management of poor performance

  • Explain how a supervisor should prepare for a meeting regarding probable poor performance

Explain how to manage conflict on site

  • Describe the principal features of conflict and how conflict can affect individual and team performance on site

  • Explain one recognised technique a supervisor can use to resolve conflict.

  • Explain how a supervisor can promote a positive atmosphere in order to minimise the adverse effects of

    conflict.

Explain how to identify and manage work-related stress

  • Explain what is meant by work-related stress.

  • Explain how work-related stress develops.

  • Explain the responsibilities of the supervisor in ensuring the risks from work related stress are effectively managed and controlled.

Explain how to manage a diverse workforce

  • Explain at least two benefits of an inclusive working environment to the organisation

  • Describe the role of responsibilities of a supervisor in promoting equality and diversity

  • Provide an example of inappropriate behaviour in relation to equality and deiversity and explain how it should be addressed by the supervisor.

2 Day Course
£284 + VAT
CITB Approved

“The whole programme was facilitated in a highly professional manner. Laura has a true ability to speak to her audience and find the right balance of being on point to a serious subject and keeping everyone engaged with humour."

“The training met and went beyond my expectations of what I thought I would get. Will advise others within Atec of what you offer as a company”

“I found the course very useful and now feel I have the tools to further develop my management techniques”

“Very easy to understand and very informative well presented presentation”

“Great course, full of relevant information, Excellent delivery of a very important topic”

“Hand on heart, one of the better instructional manners so far! The training covered a lot of topics that I can take away and use in my day to day work life”

“Very easy to understand and very informative well presented presentation”

“Thank you for presenting in a good manner with a sense of humour too, Lisa was very enthusiastic and presented extremely well.”